Shipping

Delivery Areas

We deliver throughout Cyprus using trusted courier partners. If you require delivery outside Cyprus, please contact us before placing your order.

Order Processing

Orders are processed Monday to Friday (excluding public holidays). Most orders are prepared and dispatched within 1–2 business days, subject to product availability.

Delivery Times

Estimated delivery time is 1–3 business days after dispatch. Delivery times are estimates and may vary depending on the courier or unforeseen circumstances.

Shipping Costs

Shipping costs are calculated during checkout.

Delivery Partners

We work with trusted courier companies including:

• ACS Courier
• Akis Express
• BoxNow

Courier availability may vary depending on your location.

Incorrect Delivery Information

Customers are responsible for providing accurate shipping information. Additional delivery charges resulting from incorrect addresses may be charged to the customer.

Returns

Please inspect your order immediately upon delivery.

If you receive:

• Damaged products
• Incorrect products
• Missing items

please notify us within 48 hours of receiving your order.

Please include:

• Your order number
• A description of the issue
• Photographs of the products (where applicable)

Return Conditions

Products may only be returned after receiving approval from our team.

To be eligible for a return:

• Products must be unused.
• Products must be in their original packaging.
• Products must be in resalable condition.
• Return requests must be made within 14 days of delivery.

Returns sent without prior authorisation may not be accepted.

Non-Returnable Products

For hygiene and safety reasons, we cannot accept returns of:

• Opened or used piercing jewellery
• Sterile piercing products with broken seals
• Products with damaged packaging
• Clearance or special-order items

unless the product is faulty or supplied incorrectly.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.

Once verified, we will arrange one of the following:

• Replacement product
• Store credit
• Refund (where appropriate)

Refunds

Once returned products have been received and inspected, we will notify you of the outcome.

Approved refunds will be issued using the original payment method whenever possible.

Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Return Shipping

If the return is due to:

• Our error
• A defective product
• An incorrect shipment

we will cover the return shipping costs.

For approved returns requested for any other reason, the customer is responsible for return shipping costs.

Order Cancellations

Orders may only be cancelled before they have been been dispatched.

Once an order has shipped, it cannot be cancelled and must follow the returns process outlined above.